lowquality.net

This lady upstairs called me and said that her com­puter was “mak­ing this crazy noise.” I can actu­ally hear the noise over the phone and it sounds like a loud CPU fan (but it would have to be super loud to be heard over the phone). I con­nect to the machine via dame­ware and the noise stops com­pletely.
She says she has an email that keeps open­ing on her every time she closes it, but I am able to close it.. noth­ing hap­pens. I tell her to call me back if it hap­pens again. Not even two sec­onds later she calls me back and tells me she DIDN’T DO ANYTHING and it just started up again.

I can hear the noise over the phone and the email is open again.

I con­nect once again and the noise stops and I log her out and I can see the lit­tle black and white instruc­tion ani­ma­tion telling you how to press Ctrl + Alt + Delete to log in to Win­dows, but it’s flickering.

Light­bulb.

I ask her “is there any­thing on your keyboard?”

She says “Wha? No… Ohhhh.. yeah. I’m sorry.”

She had a stack of papers on rest­ing on the Enter key on the key­pad. It was mak­ing the low click­ing noise from the key being held down ad nau­seum (I am used to the higher-pitched beep which I would have rec­og­nized more eas­ily over the phone), it was re-opening the selected email in Out­look every time she closed it and, because my Dame­ware is con­fig­ured to lock her key­board when I con­nect, it wasn’t affect­ing any­thing once I connected.